Refund policy

We have a 30-day return policy, which means you have 30 days from the date your order is marked as delivered by the shipping carrier to request a return.

To initiate a return, please contact us at custsvc@deltadiamond.com or call us at 800-618-5000. Return requests must be approved prior to sending any items back. 

Eligibility
Return requests must be submitted within 30 days of the carrier's recorded delivery date. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase (Order #).

Return shipping responsibility
Customers are responsible for all shipping costs associated with their return. In some cases, we may be able to provide prepaid return shipping labels the cost of which will be deducted from the refund owed. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, like custom products (such as special orders or made to order items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking fees
Some items may incur a restocking fee of not more than 20% of the item's value. This is applied on a case-by-case basis depending on the item returned. Additionally, this restocking fee may apply to orders canceled more than one (1) hour after placement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.